999bk's Privacy Policy

1 Introduction & Scope

999bk is a secure and reliable online gaming platform operated for users in Bangladesh. We are fully committed to protecting the privacy of your personal information. This Privacy Policy ("Policy") describes how 999bk collects, uses, stores, and protects your personal information.

This Policy applies to all individuals who use the 999bk.bar website and all services under it. By registering an account on our platform or by using our services, you are considered to have given your consent to the terms of this Policy.

2 Information Collection

999bk collects the following types of information from you:

2.1 Information You Provide Directly

Information you voluntarily provide when you open an account or use our services:

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and mobile number
• Residential address
• Payment information — details required for bKash, Nagad, Rocket, Upay, or bank transfer
• Account login credentials (username and encrypted password)

2.2 Automatically Collected Information

The following information may be collected automatically when you browse our site or use our services:

• IP address and device type
• Browser version and operating system
• Date and time of site access
• Pages visited and time spent on the platform
• Gaming activity history and transaction details

2.3 Information Received from Third Parties

In some cases we may receive limited information about you from identity verification service providers or payment processors, but only for the purpose of confirming the security and legitimacy of your account.

3 Purpose of Using Information

999bk uses the information collected from you for the following purposes:

• Account Management: Creating and managing your account and verifying your identity.
• Service Delivery: Completing gaming features, betting services, and transaction processing.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Security Assurance: Preventing fraud, money laundering, and illegal activities.
• Responsible Gaming: Identifying problematic gaming behaviour and providing necessary support.
• Relevant Communications: Keeping you informed about important account updates and service changes.
• Platform Improvement: Analysing user experience to further improve service quality.
• Legal Obligations: Complying with applicable laws and regulations.

4 Information Storage & Security

999bk applies industry-standard technical and organisational measures to ensure the security of your personal information.

4.1 Technical Security

• All transmission of your information is secured through SSL (Secure Socket Layer) encryption technology.
• Sensitive data such as passwords is stored using strong hashing algorithms.
• Our servers are protected by firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organisational Measures

• Only authorised staff can access your information on a need-to-know basis.
• All staff are trained on privacy and data protection.
• Strict access control policies are followed.

4.3 Data Retention Period

We will retain your information for as long as your account remains active or as needed to provide our services. Even after an account is closed, certain information may be retained for a defined period to fulfil legal obligations.

5 Sharing Information with Third Parties

999bk does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These organisations are governed by their own privacy policies.
• Identity Verification Services: With trusted identity verification providers to complete the KYC (Know Your Customer) process.
• Game Providers: Minimum necessary information with game providers including Pragmatic Play, Evolution Gaming, Spribe, and JILI, to deliver specific gaming services.
• Legal Authorities: If authorities request information as part of a court order or legal process.
• Business Successors: In the event of a merger, acquisition, or asset sale, where the new entity will be obligated to comply with this Privacy Policy.

We have agreements with all third parties ensuring they use your information only for specified purposes and maintain appropriate security standards.

6 Cookies & Tracking

The 999bk.bar website uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic operation of the site — such as maintaining login sessions. Without these cookies the site will not function properly.
• Functional Cookies: Used to remember your preferences and settings, making your visit more personalised.
• Analytical Cookies: Collect information about site visits that helps us improve the platform. This information is analysed on an aggregated basis.

6.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may affect some site functionality and your login experience.

7 Your Rights

999bk respects your rights regarding your information. You have the following rights:

• Right of Access: You have the right to receive a copy of the information we hold about you.
• Right to Rectification: The right to request correction if your information is incomplete or inaccurate.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request restriction of the processing of your information in certain cases.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information in certain circumstances.

To exercise any of the above rights, please contact our support team. After receiving your request, we will complete the appropriate verification and take the necessary action.

8 Protection of Minors

999bk provides services only to individuals aged 21 or above. We do not collect or process the personal information of minors (persons under 21 years of age).

An age verification process is conducted at the time of registration. If we learn that a person registered under the age of 21, we will immediately close that account and delete all associated information.

Parents and guardians are requested to regularly monitor their children's online activities. If you believe a minor is using our platform, please contact us immediately.

9 Policy Changes

999bk reserves the right to update or amend this Privacy Policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Changes in the scope or nature of our services
• Technological developments and adoption of new security measures
• Improvements based on user feedback and suggestions

For any significant change, we will notify you via your registered email address or through a notice on the platform. Continued use of the platform after changes are made will be considered as your consent to the updated Policy.

That is why we recommend visiting this page regularly.

10 Contact

If you have any questions, concerns, or objections about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the website
• Language: Support is available in Bengali and English

We take every request seriously and do our best to respond as promptly as possible.